Refund and Cancellation Policy

This website, https://goatourpackages.in, is owned and operated by Goa Tour Packages. As a trusted provider of customized travel experiences, We are committed to ensuring that all information on this website is accurate and up-to-date. Our website serves as the official platform for booking our domestic tour packages, accessing detailed information about our services, and managing your travel plans. By using this website, you are engaging directly with us, and all interactions, bookings, and transactions are managed by our team to provide you with a seamless and reliable travel experience.

The following refund and cancellation policy applies to all bookings made with us:

• Booking Process:
  • A booking can be made up to 180 days in advance of the activity.
  • Bookings can be done through our Website & WhatsApp Chat.
  • For online confirmed bookings, an advance amount needs to be paid by the customer online while booking. The advance amount is based on the estimated total cost.
  • All bookings require an advance amount to confirm.
  • The advance amount is paid directly to hotels, transport providers (sightseeing, pickup/drop), and other service vendors to secure your itinerary.
  • Zero Booking Amount will be refunded once the booking is confirmed.

• Zero Refund Policy
  All bookings made with us are non-refundable under normal circumstances. Once your trip is confirmed and payment is received, no monetary refund will be issued in case of cancellation, delay, or change in travel plans — regardless of the reason (including weather conditions, illness, or personal emergencies).
  This policy is in place due to the advance arrangements and third-party commitments involved in organizing your trip.
  
• Pickup & Drop Policy
  Group/Public Bookings: Pickup and drop are arranged from landmark locations within 200–300 meters of the hotel for ease of coordination.
  Private Sightseeing or Individual Transfers: Pickup and drop will be provided directly from/to the hotel entrance including railway station and airport transfers.
  
  
  
• Trip Voucher (Subject to Approval)
  In select genuine cases, and at our sole discretion, we may provide a trip voucher equivalent to the paid amount. This voucher can be used to reschedule or book a future trip with us within a specified validity period.
  Vouchers are non-transferable and non-refundable.
  Vouchers must be requested at least 48 hours before the original trip date.
  Final decision rests with the management and will be communicated in writing.
  
  • Important Notes
    No-shows and last-minute cancellations will not be eligible for any voucher or refund.
    Refunds will not be entertained for inclusions not used voluntarily or missed due to late arrivals.

• Refund Processing Time:
  • Refunds will be processed within 5-7 days from the date of cancellation. The refund will be made in the same mode of payment used for the booking.

• Sea Activities No Refund Policy:
  • Please note that there is a no refund policy for sea activities. All bookings for sea activities are final, and in the event of cancellations, no refund will be provided.

• Weather and Activity Rescheduling:
  • All water activities are subject to “Fair Weather” conditions. Therefore, it is fully possible that there can be last-minute cancellations due to warnings from higher authorities or adverse weather conditions. In case of bad weather conditions, you can postpone your activity date, but the booking amount is non-refundable.

Disclaimer:

We reserves the right to change any content and features of our website at any time without notice. Our website may be temporarily unavailable from time to time for maintenance or other reasons. We assumes no responsibility for any error, omission, interruption, deletion, defect, delay in operation or transmission, communications line failure, theft or destruction, or unauthorized access to or alteration of Member Content.

We is not responsible for any technical malfunction or other problems of any telephone network or service, computer systems, servers, computer or mobile phone equipment, website failure, of email or players on account of technical problems or traffic congestion on the internet or any combination thereof, including injury or damage to anyone’s computer, mobile phone, or other hardware or website, related to or resulting from using, uploading, or downloading materials in connection with our website. Under no circumstances will Goa Tour Packages be responsible for any loss or damage, including any loss or damage or personal injury or death, resulting from anyone’s use of our website, or for any interactions between users of our website, whether online or offline.

Limitation of Liability:

Goa Tour Packages, as well as all our affiliates, shall not be liable for any loss, injury, claim, liability, or damage of any kind resulting in any way from (a) any errors in or omissions from our website; (b) the unavailability or interruption of our website; (c) your use of our website; or (d) any delay or failure in performance of our website.

Contact Us:

For questions related to refunds and cancellations, please contact us at [email protected] & [email protected].