This website, https://goatourpackages.in, is owned and operated by Shivaay Travels. As a trusted provider of customized travel experiences, Shivaay Travels is committed to ensuring that all information on this website is accurate and up-to-date. Our website serves as the official platform for booking our domestic tour packages, accessing detailed information about our services, and managing your travel plans. By using this website, you are engaging directly with Shivaay Travels, and all interactions, bookings, and transactions are managed by our team to provide you with a seamless and reliable travel experience.
• The following refund and cancellation policy applies to all bookings made with us:
- Booking Process:
- A booking can be made up to 90 days in advance of the activity.
- Bookings can be done through our website at https://goatourpackages.in.
- For online confirmed bookings, an advance amount needs to be paid by the customer online while booking. The advance amount is based on the estimated total cost.
- Cancellation Charges:
- 7 days before the trip date – 70% Cancellation Charge.
- 3-7 days before the trip date – 85% Cancellation Charge.
- Less than 3 days before departure – Forfeit the total price.
- Zero Refund Policy for last-minute cancellations and/or once you step on the boat.
- Refund Processing Time:
- Refunds will be processed within 5-7 days from the date of cancellation. The refund will be made in the same mode of payment used for the booking.
- Sea Activities No Refund Policy:
- Please note that there is a no refund policy for sea activities. All bookings for sea activities are final, and in the event of cancellations, no refund will be provided.
- Weather and Activity Rescheduling:
- All water activities are subject to “Fair Weather” conditions. Therefore, it is fully possible that there can be last-minute cancellations due to warnings from higher authorities or adverse weather conditions. In case of bad weather conditions, you can postpone your activity date, but the booking amount is non-refundable.
Disclaimer:
Shivaay Travels reserves the right to change any content and features of our website at any time without notice. Our website may be temporarily unavailable from time to time for maintenance or other reasons. Shivaay Travels assumes no responsibility for any error, omission, interruption, deletion, defect, delay in operation or transmission, communications line failure, theft or destruction, or unauthorized access to or alteration of Member Content.
Shivaay Travels is not responsible for any technical malfunction or other problems of any telephone network or service, computer systems, servers, computer or mobile phone equipment, website failure, of email or players on account of technical problems or traffic congestion on the internet or any combination thereof, including injury or damage to anyone’s computer, mobile phone, or other hardware or website, related to or resulting from using, uploading, or downloading materials in connection with our website. Under no circumstances will Shivaay Travels be responsible for any loss or damage, including any loss or damage or personal injury or death, resulting from anyone’s use of our website, or for any interactions between users of our website, whether online or offline.
Limitation of Liability:
Shivaay Travels, as well as all our affiliates, shall not be liable for any loss, injury, claim, liability, or damage of any kind resulting in any way from (a) any errors in or omissions from our website; (b) the unavailability or interruption of our website; (c) your use of our website; or (d) any delay or failure in performance of our website.
Contact Us:
For questions related to refunds and cancellations, please contact us at info@goatourpackages.in & sale.goatourpackages@gmail.com.
